(FAQs) – Tokyo Phones

General Questions

  •  specialize in device repairs, buying, selling, and trading. From iPhones, MacBooks, iPads, tablets, laptops, Android phones, to gaming consoles and smartwatches, we cover it all.
  •  Yes! We provide both brand-new and certified pre-owned devices. Every pre-owned gadget is fully tested and verified before being sold.
  • You can fill out the Contact Us form on our website, call us, or visit our store directly for assistance with buying, selling, or trading devices.

Buying Devices

  •  Absolutely! All pre-owned devices go through a strict quality check and are tested for performance, ensuring reliability and value for money.

  •  We provide a 30-day warranty on all repairs. For brand-new devices, warranty depends on the manufacturer’s policy.

  •  You can contact us for online purchase inquiries, and we’ll assist with secure payment and delivery. You can also visit our store for a hands-on experience.

Selling Devices

  •  Just select “Sell Device” on our Contact Us page, provide device details (brand, model, condition), and we’ll give you a fair quote.
  •  We accept both working and non-working devices. The value depends on the condition, age, and market demand.
  •  It’s not mandatory, but including accessories can help increase the resale value of your device

Trading Devices

  •  You can exchange your old device for another gadget. Provide details of your current device and the one you’re interested in, and we’ll give you the best trade-in value.

  •  Yes, even damaged devices may have value. Our team will evaluate it and provide a suitable trade-in option.

  •  We accept a wide range of gadgets including phones, tablets, laptops, MacBooks, smartwatches, and gaming consoles.

Repairs & Support

  •  We provide a full range of repairs including:
  • Screen & Display Repair

  • Battery Replacement

  • Water Damage Repair

  • Data Recovery

  • Charging Port Repair

  • Keyboard Replacement

  • RAM Upgrade

  • Virus & Malware Removal
  • Repair times vary depending on the issue, but most repairs are completed within the same day or 24–48 hours.
  •  Yes, we take data privacy seriously. For extra precaution, we recommend backing up your device before repair.

Warranty & After-Sales

  •  Yes! Every repair is backed by a 30-day warranty for parts and service

  • Brand-new devices carry the manufacturer’s warranty (if applicable). Pre-owned devices come with Tokyo Phones’ quality guarantee.

  •  Simply contact us within the warranty period, and our team will resolve the issue at no additional cost.